Shipping and Returns

SHIPPING

All of our shipping is completed using Canada Post Priority Mail. It is all insured and trackable. On the off chance that I need to use a different carrier I ship with Fedex. All shipments originate in Toronto, Ontario, Canada and we ship worldwide.
All in stock items ship in 3-5 business days.
Custom orders ship in 7-10 business days.
You are responsible for all taxes and duties applicable in your jurisdiction.

RETURNS, REFUNDS and EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kineticahangingmobiles.com.
Sale and custom items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kineticahangingmobiles.com and send your item -after receiving our authorization- to: 2967 Dundas St W., Toronto, ON, M6P 1Z2, Canada.